OneBelow Retail Limited (referred to as we/our/us) is responsible for the processing of any personal data that is provided through our website () and in any subsequent dealings with our company, and it's processing in order to comply with the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679).
OneBelow Retail Limited collects, processes and/or uses the information provided by you (Personal Data) for the purposes of general office administration and performing the customer contract with OneBelow Retail Limited, general and long-term customer care and personalised customer service.
Access to your personal data is limited to authorised employees as required for the purposes identified below as well as IT security and maintenance. OneBelow Retail Limited uses reasonable technical and organisational measures to protect the security and confidentiality of your personal data and regularly reviews and improves these measures as necessary to reflect legal developments and/or improvements in available technology.
What information do we collect?
When sending us a contact form request, the data we require from you is:
Your telephone number (optional)
Your email address
When you visit our website we know (provided by Google Analytics):
The URL and page titles of the pages you are viewing
Your browser name
The size of your browser window
Your screen resolution
If Java is enabled
Which version of flash you are using
Your location (this is derived from the I.P address where the hit originated. The I.P address itself is not available in Google Analytics as it is personally identifiable information (PII) which violates the terms of Google)
The language (derived from the language settings of your browser)
What do we use your information for?
To contact you regarding any issues you have raised through out customer contact form
To resolve any issues with any relevant members of staff including head office and individual store employees
How we protect your personal data
We use computer safeguards such as data encryption and firewalls, and we enforce physical access controls to our buildings and files to keep this data safe.
We only authorise access to employees who need it to carry out their job.
You have the right to request a copy of the personal data we hold about you by writing to OneBelow Retail Limited, Unit A, Capitol Way Dodworth, Barnsley S75 3FG.
You have the right to request that your personal data is deleted by writing to Gem Imports Limited, Unit A, Capitol Way Dodworth, Barnsley S75 3FG.
Cookies and similar technologies
Cookies are small text files which are transferred from an online website and stored on your computer´s hard drive when you visit certain web pages.
OneBelow Retail Limited never permanently stores any personal information through cookies that can be used to identify you in any way.
Our website uses “Google Analytics”, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses persistent cookies to help us determine the number of people that visit and to analyse how they use it so we can determine which pages on our site are the most popular and to count visitor numbers.
The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers. Google and/or its subsidiaries may use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.
Google may also transfer this information to third parties where, (a) required to do so by law; (b) it has a good faith belief that such disclosure is reasonably necessary to protect the rights, property or safety of Google, its users or the public; or (c) such third parties process the information on Google’s behalf.
Google will not associate your IP address with any other data it holds. If you would like to read more about Google Analytics or how Google might use your information, please see
Most web browsers are automatically set to accept cookies, but you can choose to reject cookies and/or delete existing cookies by using your browser settings. You can also set your browser to notify you each time new cookies are placed on your computer or other device. You can find more detailed information about how you can manage cookies including browser-specific instructions on how to restrict or block cookies on the Interactive Advertising Bureau's website www.allaboutcookies.org.